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Tuesday, May 06, 2008



A case of bad bad bad Public Relations...

n an e-mail reply, the CDC's acting general manager, Ms Toh Lay Hoon, said officers are advised to be attentive to the needs of the clients.

'However, when there is a crowd at the service counter, counter service staff may have to speak a bit louder, especially to the elderly.'

Ms Toh said that while most of the residents they serve were easier to handle, they have encountered those who were uncooperative in offering information and could also become abusive towards counter service staff.

She added that the officers are given customer service training, and monthly service briefings are provided.

Ms Toh added: 'Between July 2007 to March 2008, our counter service staff at the North West CDC received 632 'Go the Extra Mile for Service' Cards for great service provided to our residents.'

All eight samples that were given belonged to another staff member not featured in this story.

-End-

Or maybe, it's just the reporter!

|| nobone ran out @ 5/06/2008 11:00:00 pm ||





::About Me:: i am RIDZA

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